Policies – Muhammad Iqbal Restaurant

1. General Policy

Muhammad Iqbal Restaurant is committed to providing high-quality food, excellent service, and a safe dining environment. By dining with us, ordering online, or using our services, you agree to comply with the policies outlined below.

2. Food Quality & Halal Assurance

  • All food served is 100% Halal.

  • Ingredients are sourced from trusted suppliers.

  • Food is prepared under strict hygiene and safety standards.

  • Taste and spice levels may vary slightly due to traditional cooking methods.

3. Dine-In Policy

  • Seating is available on a first-come, first-served basis unless reserved.

  • Outside food and beverages are not permitted.

  • Management reserves the right to refuse service to anyone engaging in inappropriate behavior.

4. Takeaway & Delivery Policy

  • Orders placed via phone, website, or delivery partners are prepared fresh.

  • Delivery times are estimates and may vary due to traffic or peak hours.

  • Customers must ensure correct delivery details are provided.

  • Once food has left the restaurant, responsibility transfers to the delivery partner.

5. Refund & Cancellation Policy

  • Dine-In: No refunds after food is served.

  • Takeaway/Delivery:

    • Refunds or replacements are considered only if there is a clear issue with quality or incorrect items.

    • Claims must be reported within a reasonable time after delivery.

  • No refunds for change of mind or taste preference.

6. Pricing Policy

  • Prices are listed in AED and may change without prior notice.

  • Promotions, discounts, or combo offers are time-limited.

  • Taxes and service charges (if applicable) are applied as per UAE regulations.

7. Catering & Bulk Orders

  • Advance notice is required for catering or large orders.

  • A deposit may be required to confirm bulk bookings.

  • Cancellations for catering orders must be made within the agreed timeframe.

8. Allergy Disclaimer

  • While we take precautions, our kitchen handles nuts, dairy, gluten, and spices.

  • Customers with food allergies must inform staff before ordering.

  • The restaurant is not liable for allergic reactions if not disclosed in advance.

9. Customer Conduct

  • Respectful behavior towards staff and other guests is expected.

  • Any form of abuse, harassment, or damage to property will not be tolerated.

  • Management decisions are final in maintaining a safe environment.

10. Privacy Policy

  • Customer information collected for orders or reservations is kept confidential.

  • Data is used only for service fulfillment and communication.

  • We do not sell or misuse customer personal information.

11. CCTV & Safety

  • CCTV cameras are installed for security purposes.

  • Footage may be reviewed in case of disputes or safety concerns.

  • The restaurant follows local safety and civil defense guidelines.

12. Policy Updates

  • Muhammad Iqbal Restaurant reserves the right to update these policies at any time.

  • Changes will be effective immediately upon posting.

13. Contact Information

For questions, feedback, or concerns, please contact us directly at the restaurant or through our official ordering platforms.

Phone – +971 52 107 2244

WhatsApp – +971 52 103 9944

Website – https://muhammadiqbalrestaurant.com/

Email – businessbaymiqbalrestaurant@gmail.com